FAQs

What materials do you use?

Our textile products are made from 100 % natural cotton — a breathable, durable fabric and a fabric that’s gentle on your skin.

For our furnitures, we only use natural materials, that can last for many years.

Are your batik patterns handmade?

Yes! Every piece is hand-dyed using traditional batik techniques. This not only supports artistic craftsmanship but also means each item is one-of-a-kind.

Is your clothing sustainably made?

Absolutely. We prioritize ethical sourcing, low-impact dyes and small-batch production to minimize waste and overstock. Our packaging is also plastic-free and recyclable.

How should I care for my batik items?

Wash (40°C) with similar colors, using a mild, eco-friendly detergent. Avoid bleach and tumble drying to help preserve both color and fabric — and reduce energy use.

Will the colors fade?

Because we use low-impact, non-toxic dyes, some gentle fading over time is natural. With proper care, your batik pieces will age beautifully.

How do your sizes run?

Our styles are true to size with a relaxed fit. You’ll find a size guide on each product page. When in doubt, we recommend sizing up for a looser, more comfortable feel.

Do you ship within Denmark?

Yes, we offer fast and free delivery across Denmark, when buying for over 1.000kr.

Do you ship internationally?

We do! We want to please all in the world, but delivery costs will depend on which country you live in. Please Contact us by e-mail and we will let you know the cost.

Can I track my order?

We will give you a tracking number. So you can follow your products to your door.

What’s your return policy?

We offer a 30-day return periode. Items must be unworn and in their original condition. We kindly ask you to order mindfully.

How can I contact you?

You can reach us via our contact form, e-mail us at support@urumayaworld.com, or send us a message on our contact form here. We’re always happy to help!

Can I follow your work on how you invest in more nature?

We will supply you with all the info we can about how we invest in more nature.

Can I collaborate with you as an influencer?

We will offcourse support anyone who would like to share our urumaya products and mission. Please send an e-mail to support@urumayaworld.com and we will get back to you soon.

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